Effective Date: 09/09/2024

At Man and Van House Clearance, accessible from https://www.manandvanhouseclearance.co.uk, we are committed to safeguarding and respecting your privacy. This Privacy Policy explains what personal data we collect, how we use and protect that data, and your rights regarding your personal information.

1. Information We Collect

We may collect and process the following information about you:

• Personal Identification Information: Name, email address, telephone number, and address.
• Service-Related Information: Details regarding the services you have requested, including location and type of clearance required.
• Payment Information: For processing payments for our services, if applicable.
• Usage Data: Information on how you interact with our website, such as IP address, browser type, pages visited, and other analytical data.

2. How We Use Your Information

We may use the information we collect from you in the following ways:

• To Provide Services: To respond to your inquiries, process bookings, and deliver the waste removal services requested.
• To Improve Our Services: To personalise user experience, improve our website, and better respond to customer service requests.
• To Process Transactions: To process payments and manage billing, including notifications of transaction completion.
• To Send Periodic Emails: To communicate updates regarding your bookings, send occasional promotional materials, or respond to customer inquiries.

3. How We Protect Your Information

We adopt secure data collection, storage, and processing practices. Sensitive data is protected by secure networks, and access is restricted to authorised personnel only. We use industry-standard encryption methods to protect any payment or sensitive information provided.

4. Sharing Your Information

We do not sell, trade, or rent users’ personal information to others. We may share limited data with trusted third-party service providers who assist us in delivering our services, such as payment processors or customer service tools, provided they commit to keep this information confidential.

5. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your browsing experience. Cookies are small files stored on your computer that help us recognise you and improve service functionality. You can control the use of cookies by adjusting your browser settings.

6. Your Rights

You have the right to:

• Access: Request copies of your personal data.
• Rectification: Request corrections to any incomplete or inaccurate data.
• Erasure: Request deletion of personal data under certain circumstances.
• Restriction of Processing: Request limited use of your data.
• Data Portability: Request transfer of data to another service provider where applicable.

If you wish to exercise any of these rights, please contact us at manandvanhouseclearance@gmail.com. We may require verification of identity before fulfilling these requests.

7. Third-Party Links

Our website may contain links to third-party websites. We do not control these sites and are not responsible for their content or privacy practices. We recommend reviewing the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and the date at the top of the policy will be updated. Continued use of our site after any policy changes constitutes acceptance of these changes.

9. Contact Us

For questions regarding this Privacy Policy, please contact us:

Man and Van House Clearance
45 Fitzroy Street
London, W1T 6EB
Tel: 0203 3695529
Email: manandvanhouseclearance@gmail.com

By using our site and services, you agree to the terms outlined in this Privacy Policy.